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Our Return & Exchange Policy
At ChampakailSilver, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we gladly accept returns and exchanges under the following conditions.
Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Items must be unused, unworn, and in their original packaging.
- Customized or personalized products are not eligible for return.
How to Return
To initiate a return, please contact our customer support team at support@champakalisilver.com with your order details. Once your request is approved, you will receive instructions on how to send the item back to us.
Refunds
Once we receive your returned item, it will be inspected. If approved, a refund will be processed to your original method of payment within 5-7 business days. Shipping fees are non-refundable.
Exchanges
If you would like to exchange an item for a different size, color, or design, please mention it when requesting a return. Exchanges are subject to product availability.
Damaged or Defective Items
In case you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.
Contact Us
For any return or exchange related queries, please reach out to our support team at support@champakalisilver.com.